1. Damaged Shawl

If the shawl you receive is damaged or has a genuine manufacturing or craftsmanship issue, please contact us as soon as possible after delivery.

After verification, we will replace the damaged shawl with another shawl.

2. Wrong or Different Shawl Received

If you receive a shawl that is different from the design, color or product you ordered due to an error from our side, please contact us immediately.

After verification, we will replace it with the correct shawl that you originally ordered.

3. Change of Mind

Because our shawls are handmade and prepared specifically for orders, we do not accept returns or replacements simply because a customer changes their mind or no longer wants the product.

4. Conditions for Replacement

• The issue must be reported as soon as possible after delivery.
• Please provide clear photos or a short video showing the issue.
• The shawl should not have been washed, altered, damaged or used improperly.
• Replacement requests are reviewed and approved after verification.

5. Handmade Product Variation

Our shawls feature handmade embroidery and traditional craftsmanship. Because of this, minor variations in embroidery, stitching or handmade detailing may naturally occur from one piece to another. These minor variations are part of the handmade character and are not considered product defects.

6. Replacement Process

If your replacement request is approved, we will guide you through the return and replacement process. The replacement will be arranged after the original shawl is received and the issue is verified, where required.